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Service Designer | Central Government Location: Remote Rate: Up to £569 per day (Inside IR35) Contract Length: 6 Months+ Clearance: SC Clearance The Opportunity We're supporting a major Central Government organisation undertaking a large-scale digital transformation programme and are looking for an experienced Service Designer to join a high-performing multidisciplinary team. This programme is transforming critical public services, offering the opportunity to work on complex, high-impact user journeys at national scale. You'll play a key role in shaping services that directly impact citizens while collaborating with experienced design and delivery professionals across government. Key Responsibilities Lead service design activities across discovery, alpha, beta and live phases. Design and improve end-to-end services, ensuring they meet user and business needs. Develop service blueprints, user journeys and service maps to identify opportunities for improvement. Work closely with Product Managers, Delivery Managers, Policy teams and Technical Architects. Advocate for User-Centred Design and service design best practice across stakeholders of varying levels of design maturity. Support teams in making evidence-based design decisions through research and service analysis. Contribute to the continuous improvement of government services in line with GDS standards.Essential Experience Strong and recent experience delivering GDS-aligned Service Design within UK Government or the wider public sector. Proven experience working as a dedicated Service Designer within multidisciplinary teams. Experience designing and improving complex end-to-end services. Strong understanding of the Government Digital Service (GDS) Service Standard and UCD practices. Excellent stakeholder management and facilitation skills. Demonstrable experience creating: Service Blueprints User Journeys Service Maps End-to-End Service Designs Experience working within complex policy-led environments. Experience transforming citizen-facing services at scale. Strong understanding of accessibility, inclusive design and designing for diverse user needs. Experience overcoming organisational, technical or policy challenges to deliver service improvements

Interaction Designer Rate: £530 per day (Inside IR35) Duration: 4 Months Clearance: Active SC Clearance required Location: Remote (Government Client / Public Sector) Overview We are seeking an experienced Interaction Designer to join a multidisciplinary team delivering digital services within a government cyber policy portfolio. Working alongside User Researchers, Service Designers, Product Managers, Business Analysts, and Engineers, you will help design intuitive, accessible, and user-centred digital services that support critical public sector functions. This role is well suited to candidates with strong GDS experience, who can confidently translate user needs into high-quality interaction designs within agile delivery environments. Key Responsibilities Design user-centred interactions for digital services, from discovery through to live Produce deliverables including wireframes, user flows, and prototypes Collaborate closely with User Researchers to translate insights into effective design solutions Work alongside Service Designers, Product Managers, Developers, and Business Analysts Ensure designs meet GDS Service Standards and accessibility requirements (WCAG) Iterate designs based on research findings, usability testing, and stakeholder feedback Participate in workshops and contribute to multidisciplinary team activities Apply design patterns and best practices to ensure consistency across servicesKey Skills & Experience Proven experience as an Interaction Designer in Agile environments Strong background in designing user-centred digital services Proficiency in tools such as Figma, Adobe XD, Sketch, or similar Experience producing: User flows Wireframes Interactive prototypes Design specifications Solid understanding of accessibility standards (WCAG) Strong communication and stakeholder management skills Comfortable working within multidisciplinary delivery teamsDesirable Experience Previous experience within Central Government, GDS, or wider Public Sector Exposure to cyber, security, or policy-led digital programmes Familiarity with the GDS Design System and Government Service Standard Experience working on high-profile or sensitive programmesSummary This is a great opportunity for an Interaction Designer to contribute to the delivery of user-centred digital services within a government environment. You will play a key role in shaping accessible, high-quality services while collaborating with experienced multidisciplinary teams

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: 3 month (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps, process maps, and design artefacts * Apply user-centred design principles to shape service improvements * Support discovery, alpha, beta, and live delivery phases * Ensure services are designed to meet user needs while aligning with business and operational objectives * Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement What We're Looking For * Strong experience as a Service Designer within complex digital transformation programmes * Experience working within multidisciplinary Agile teams * Ability to map and improve end-to-end services and user journeys * Strong workshop facilitation and stakeholder engagement skills * Experience producing service design artefacts including service blueprints and journey maps * Excellent communication skills with the ability to simplify complex problems * Comfortable working in large, fast-paced organisations with multiple stakeholders Nice to Have * Government or public sector experience (particularly GDS environments) * Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes * Familiarity with GDS Service Standard and user-centred design methodologies