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About The Role A portfolio is required to be submitted as part of your application You are a creative designer with a technologist streak. You’re responsible for the quality of interaction design, delightful moments, and UI quality on the projects you work on. You bring storytelling into everything you make, whether that’s a brand’s online presence or a single interaction. AI is part of your workflow. You use LLMs to work at speed, from ideation through to production, and you’re comfortable coding with AI to bring your own concepts to life. You think beyond working faster, and consider how AI can genuinely improve the experiences we build for clients. You bring that thinking into the design studio. You might mentor junior or mid-weight creative team members, or concentrate and own a particular competency within the discipline, such as motion, design systems, or AI-driven workflows. You provide better quality, more ambitious user experiences, as well as lower development costs, as you create usable code as part of the design process. You produce work that’s built to compete, and to win. Responsibilities Expand and evolve client brands into rich online experiences, working within and extending design systems Lead concept development for digital products and services, from concept through to polished execution, bringing storytelling into every project Use AI tools to accelerate ideation, prototyping, and production, and code with AI assistance to build experiences directly Identify where AI can genuinely improve client experiences, not just how we produce them, and bring that thinking back into the studio Partner with clients, UX, research, and development teams to ensure creative vision survives real-world constraints, on time and on budget Ensure designs are accessible and meet usability and user-centred design standards Identify and address delivery risks before they become issues Mentor junior and mid-weight team members, sharing practice knowledge across the studio Contribute to communities of practice and studio growth initiatives Produce work that competes for, and wins, industry recognition Dimensions   Resource complexity and nature of work teams: This role works across multiple concurrent projects, balancing creative craft with hands-on build using AI-assisted coding, and operates with a high degree of autonomy, shaping ambiguous briefs into concepts, design systems, and working prototypes. Complexity sits in the fusion of disciplines: creative direction, interaction design, and front-end build, moving fluidly between them as needed. Day-to-day collaboration spans UX, research, and development teams, plus clients directly on top-tier accounts, and the role may include ownership of a specific competency, such as motion, systems, or AI workflows. Influence extends beyond individual projects, shaping how the wider team adopts AI, and decisions carry real weight on client relationships and account growth.   Problem solving responsibility and complexity: This role solves problems that sit at the intersection of creative vision and technical feasibility, often with no clear precedent to follow. Briefs can be loosely defined, requiring the individual to interpret client needs, weigh creative ambition against delivery constraints, and decide how AI tools can genuinely improve an experience rather than just speed up its production. Solutions must hold up across brand, interaction design, and code, so trade-offs in one area need to be understood in terms of their impact on the others. Judgement is exercised independently on most projects, with escalation reserved for problems that affect client relationships, account growth, or studio-wide ways of working.   Change management requirements: Influencing clients and internal teams to adopt AI-augmented ways of working, based on creative recommendations and a clear view of where AI genuinely improves the experience. Supports smooth transitions by clearly communicating the rationale behind design and technical decisions, helping stakeholders understand the benefits and impacts of new approaches. Mentoring and collaboration also contribute to fostering a culture of continuous improvement, helping the wider team evolve their practice alongside changing tools and expectations. Internal / External interactions: Head of Design Design team – UX researchers, designers Strategy team Tech team Project management and Delivery Client teams and stakeholders   Strategic timeframe working towards: 1-3 year strategic plan About You Professional knowledge and experience Essential Strong craft background in creative design, with a portfolio showing range across digital products, brand experience, and front-end experiments Experience applying user-centred design principles, interpreting user research and usability testing insights to inform design decisions Proven, hands-on experience using AI tools across the creative process, from ideation and prototyping through to production code Solid understanding of design systems, accessibility standards, and how to work within technical constraints without losing creative ambition Proven expertise in creative  design  within sectors such as not-for-profit, higher education, and public services. Strong leadership in managing complex projects, delivering on time and budget while maintaining high-quality standards. Demonstrated ability to balance creative vision with commercial constraints and budget management Experience leading creative direction from concept through to delivery, ensuring design quality across multidisciplinary teams Understanding of responsible AI practices, including data privacy, copyright considerations and the appropriate use of generative AI within client projects A portfolio demonstrating strategic thinking, creative excellence, interaction design, AI-enabled workflows and measurable client outcomes Experience mentoring and developing junior and mid-weight UX and research team members. Experience designing micro-interactions, motion design and interactive digital experiences that enhance usability and brand storytelling In-depth knowledge of accessibility standards, Ability to collaborate effectively with cross-functional teams, clients, and stakeholders to align with business goals. Active contribution to practice development, process improvement, and new business growth initiatives. Strong presentation skills, with the ability to articulate design rationale clearly to diverse stakeholders Technical skills Comfortable working with front-end code (HTML, CSS, JavaScript) to prototype and build working interactions directly from design Skilled in AI-assisted coding tools and workflows, using them to accelerate build without compromising quality Comfortable working within and extending design systems in Figma, ensuring consistency across components and platforms Experience using modern prototyping tools and design collaboration platforms. Familiarity with component-based design and front-end frameworks (for example React) to collaborate effectively with development teams. Experience using version control or collaborative development workflows (e.g. Git) when contributing code. Understanding of responsive and performance-focused design principles Behaviours You consistently meet your personal targets, where relevant to your role. You contribute to the growth and development of team members by championing, mentoring and providing constructive, candid feedback. You share knowledge that benefits your team and supports junior team members in progressing. You support our inclusive environment and ESG commitments. You have a good understanding of other practice areas and take a holistic view in your approach. You provide useful and actionable feedback when reviewing others’ work, and accept constructive feedback graciously. You make steady, consistent progress on assigned work and keep your team updated. You resolve blockers independently where possible and seek guidance when needed. You seek opportunities to grow and develop your skills. You show passion for the growth and improvement of yourself and the Design Studio You challenge, critique and contribute to the user experience and research of solutions to push quality. You demonstrate commitment and progress in developing professionally in areas relevant to your role. Embodies Manifesto’s values, championing purpose-driven work and fostering a positive team culture. PACT values Purpose – The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. Accountability – As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders. Craft – Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally. Togetherness – Togetherness is ‘how’ we work – it captures the energy, fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our teams. About Us manifesto We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive  impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical,  inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, Trussell, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group – a Certified B Corporation™, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation™, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We’re passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.   Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.

Job Description Who this is for An early-career engineering role inside Operate, our managed service. Security or observability background — either is welcome.  You have been working for eighteen months to three years in a hands-on technical role — a platform team, a SOC or security engineering team, an MSP or MSSP, an infrastructure or DevOps team, a vendor’s support or professional services desk — and you are looking for your first move. You have had your hands on something that runs in production and matters to somebody. You want to go deeper, faster, in a smaller business where the work you do is seen. This is not a graduate scheme and it is not a helpdesk. It is a real engineering seat with real customers, real supervision and a clear path up.   The Role  This is a hands-on engineering role inside Operate, our managed service. You will help run customer telemetry platforms day to day, improve them, and contribute to the platform that lets us run them well. You will do this as part of a small engineering pool, with a senior engineer checking your work before it reaches a customer and a line manager who is accountable for your development.  Operate has two shapes and you will work in both.  Operate Core is always-on. It is continuous ownership of a customer’s platform — health, ingestion, data quality, alerting, upgrades, capacity. There is no handover and no final deliverable. The platform is ours to keep healthy for as long as the customer is ours. Success is measured in the absence of surprises and in the platform being demonstrably better in six months than it is today.  Operate Attach is sprint-based improvement. A customer has a defined problem — noisy alerts, a data source that will not normalise, ingest costs running away, a detection gap, a migration — and we take a scoped block of work and fix it. Attach has a start, a shape and an end. It sits on top of Core, for the same customers, with the same engineers.  Alongside that you will take a share of professional services delivery: shorter, project-shaped engagements that are usually how a customer first meets us.  What You’ll do Everything below is done with supervision at first and with increasing independence as you show you can carry it. We will be explicit with you about where that line is and how it moves.  Day-to-day health of customer platforms. Ingestion pipelines, data quality, alerting, licensing and capacity, upgrades and patching. You will start by owning a slice of a named customer estate, and you will be expected to notice problems before the customer does.  Incident and problem work. Triage, diagnosis and resolution — and then the harder part, which is the root cause and the permanent fix so it does not come back.  Content and configuration. Detections, dashboards, parsers, normalisation, alert rules, pipeline routing — built properly, peer reviewed, version controlled, documented.  Attach sprints and PS work. Taking a defined piece of a scoped improvement, delivering it, and being able to show what changed.  Automation. If you do something manually three times, we expect you to want to automate the fourth. Most of our platform tooling started as an engineer being annoyed by something.  Documentation and runbooks. Your own, to a standard, every time. Undocumented work is unfinished work.    What this role is NOT  Being clear about this matters as much as the role definition itself.  It is not a SOC analyst seat. You are not sitting in a queue triaging alerts against someone else’s runbook. You help build and run the platform that the analysts depend on.  It is not a service desk or first-line support role. You will talk to customers about technical matters, but the work is engineering, not ticket handling.  It is not a data science role. We work with very large volumes of machine data, but the work is systems and operations engineering, not modelling or statistics. Python and dashboards are not the same thing as running a platform.  It is not a graduate scheme. We paused our graduate hire to open this role instead, because we want someone who has already spent time in a production environment and knows what it feels like when something breaks at an awkward hour.  It is not a project role with a finish line. Core has no end date. If what you enjoy is shipping a thing and walking away, you will find the continuous half of this job frustrating.    Who we are looking for We are indifferent to whether your background is security or observability. Either one is a good starting point, and the interesting work at Apto sits where the two meet — the same telemetry usually has to serve both a security question and an operational one. What we need is depth in one and genuine curiosity about the other   Experience we’re looking for Roughly eighteen months to three years in a hands-on technical role. We care much more about what you have actually done than about the number of months attached to it, and we know that at this stage most of what you have done was somebody else’s decision. That is fine. We are looking for the shape of it.  You have had your hands on a telemetry, SIEM, observability or monitoring platform that was running in production — not only in a course or a home lab. You have onboarded a data source, tuned an alert, applied an upgrade, or been the person who had to work out why the data stopped arriving.  You have carried something over time rather than only delivering a task and moving on — a set of alerts you looked after, a customer estate you knew well, an on-call rotation, a service that was yours to keep healthy.  You are comfortable in Linux, in at least one query language, and you have written scripts that did something useful. Python is what we mostly use; anything credible is a fine starting point.  You have automated or fixed something real and you can show it. A script, a repo, a before-and-after number, a description concrete enough for us to ask sensible questions about.  You can write. A clear runbook, a readable incident note, a straight message to a customer. This is a customer-facing role.  You have worked in at least one of our vendor families — Splunk, Cribl, Sentinel, Grafana, Datadog, Elastic, Prometheus, OpenTelemetry — or a close analogue. The specific product is negotiable. Real exposure is not.  If you meet most of this and not all of it, apply anyway and tell us which parts you do not have. We would rather read an honest gap than a padded CV.    The platform work – why this is interesting Most managed service jobs are the same job with a different logo on the ticketing system. This one is not, because we are building our own platform underneath the service and you will work on it. We have replaced a vendor-licensed telemetry backend with an open-source stack we run ourselves. A base platform (secret  ;-)) On top of that sits multi-vendor collection — the pattern that lets us onboard a Splunk, a Cribl or a Sentinel customer without rebuilding it from scratch each time. Beyond that, the vendors are all shipping AI and agentic layers — MCP servers, agentic investigation, cross-vendor gateways — and we already have that work live with a customer. You will get early, hands-on exposure to it while most of the industry is still writing slide decks about it.    Occupations Systems-Process Engineering, Computer-Network Security, Enterprise Software Implementation & Consulting, General-Other: IT-Software Development, Security Intelligence & Analysis Salary £35000 to £42000 depending on capability