Service Designer

  • Anywhere
  • Posted 1 year ago



Fixed term contract (September 2022-October 2023)

London, Sheffield, Bristol or Remote (UK)

Closing date: 10th August 2022 at 11.30pm

Do you have excellent design knowledge, from prototyping and service visualization, to identifying new opportunities based on user insights? Then join Shelter as a Service Designer and you could soon be playing a vital role at the heart of our thriving Digital team.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change – with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

It’s a particularly exciting time to join our digital team. That s because we have ambitious plans to grow and evolve it. Our cross-functional in-house team spans front and back end development, UX, content production, social media, analytics and more. We also set the example of best practice discovery and innovation. Put simply, we re digital leaders, collaborating with others across the organisation to deliver first class content, products and services in an agile, iterative and data-driven manner. And, with a fresh organisational strategy in place, this is an opportunity that s too good to miss.

About the team

Our growing and evolving cross-functional digital team spans front and back-end development, UX, service design, content production, social media, analytics and more. We are leading the development and implementation of Shelter s overall digital strategy and making sure best practice is applied to all online activities.

Our digital design team is looking for talented, collaborative people who are passionate about our cause to join us and campaign for an end to the UK’s housing crisis. This is your chance to play a part in the fundamental change we are striving to achieve

About the role

As a Service Designer, you ll be responsible for developing designs based on evidence of users needs and intended organisational outcomes. You ll be able to clearly communicate ideas and research findings and facilitate conversations to aid evidence-based decision making. You ll be involved of all stages of the design process, whilst maintaining sight of the end-to-end service.

Important aspects of this role include acting as a champion for human-centred design and ensuring design decisions consider our most vulnerable users. Alongside your product team, you will work with technical and business stakeholders to understand their needs and priorities. As part of Shelter s commitment to becoming an anti-racist organisation, you will proactively learn about anti-racism and contribute to work in this space in collaboration with others in the design community of practice.

We are happy to talk about flexible working and opportunities for professional development. We offer a diverse and inclusive workplace in which you can thrive and be yourself.

About you

You ll need to be comfortable consolidating complex information into easily understandable and actionable outputs, such as user journey maps and visualisations of ecosystems. You will have experience in helping teams to understand how to work in a strategic context.

You ll be confident in collaborating with researchers and representing users internally, and able to recommend user research methods, approaches and tools. You will have experience in using a variety of prototyping methods at different fidelities.

Last but not least, you ll have good communication skills to be able to listen to your team and take on feedback


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, a comprehensive contributory pension scheme, employee assistance programme, interest free travel and tenancy deposit loans, cycle to work, retail discounts and access to exclusive Shelter fundraising events.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

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