Global Technology Solutions Ltd
Manchester, Lancashire
Global Technology Solutions Ltd
Job Title: Mobile Field Service Engineer – Manchester
- Location: Home-Based (covering Manchester and surrounding area Postal M, BB, BL, L, CH, CW)
- Pay Rate: £150.00 – £160.00 per day
- Basis: Contractor
Role Overview
As a Mobile Field Service Engineer, you will be responsible for providing high-quality service, maintenance, and repairs for customer equipment. Operating as a home-based mobile contractor, you will manage a significant geographical territory, ensuring that all technical needs are met efficiently while building strong professional relationships with customers, peers, and support departments.
Essential Job Responsibilities
- Technical Execution: Perform troubleshooting, diagnostics, installation, maintenance, and repair of designated equipment.
- Service Maintenance: Complete preventative maintenance, field modifications, and IMAC (Install, Move, Add, Change) work.
- Travel & Logistics: Maintain a willingness to travel (often 50%+ of the working day) and manage a company-supplied vehicle and tools.
- Communication: Establish a vital working relationship with Dispatch; maintain daily communication via phone, voicemail, and email.
- Administration: Stay up to date with administrative duties, including updates to support departments and meeting deadlines for expenses and mileage declarations.
- Compliance & Safety: Adhere to all Health and Human Services (HHS), Environmental Health and Safety (EHS), and other regulatory requirements.
- Teamwork: Utilize escalation and support processes to resolve service issues and work collaboratively with the local team.
- Physical Requirements: Ability to lift and carry parts weighing up to 25 kg.
Candidate Requirements
- Education: ONC or equivalent IT qualification.
- Experience:. Minimum of three years’ experience in diagnosing and repairing IT equipment.
- Proven experience troubleshooting and responding to customer concerns.
- Experience interfacing with internal team members and external customers within a solution-based service process.
- Technical Skills: Proficient in MS Office (Word, PowerPoint, Excel, Outlook).
- Soft Skills: Excellent analytical, interpersonal, and communication skills; ability to explain complex technical issues simply.
- Driving: Valid driver’s license and a good driving record.
- Attributes: Reliable, accountable, resourceful, and ethical with strong time management skills.
Working Conditions
- Autonomy: Predominantly working independently.
- Environment: Exposure to areas with low levels of radioactive isotopes.
- Activity: Extended periods of driving and computer usage.
- Travel: Periodic overnight travel required.
Note: This position is offered on a contractor basis. This list of responsibilities is not exhaustive and is subject to change.