Salesforce Administrator (Agentforce Chatbot) – 6 months – London – Inside IR35

Hamilton Barnes

Salesforce Administrator (Agentforce Chatbot) – 6 months – London – Inside IR35

We are seeking a Salesforce Administrator with strong Service Cloud expertise and hands-on experience configuring Agentforce chatbot solutions. This role focuses on delivering seamless, AI-enabled customer support across web and mobile digital channels, driving conversational automation, and ensuring reliable Salesforce platform operations.

Key Responsibilities:

• Administer, configure, and maintain Salesforce Service Cloud and digital engagement channels (Web & Mobile App).
• Lead the setup, configuration, and optimisation of Agentforce chatbot, including omniflow logic, decisioning, and agent behaviour.
• Support Business Analyst teams in deploying chatbot journeys across website and mobile app environments.
• Ensure seamless integration between the chatbot, FAQ/AEM content, and customer service workflows.
• Participate in testing, troubleshooting, and iterative optimisation based on performance and usage insights.
• Collaborate closely with customer-facing teams to support critical-path delivery and platform stability.

Skills and Experience Required:

• 3+ years’ experience as a Salesforce Administrator.
• Strong hands-on experience with Service Cloud, case management, digital engagement, and automation.
• Proficiency in Flows, workflows, validation rules, queues, routing, and knowledge management.
• Proven experience implementing and configuring Agentforce chatbot solutions.
• Understanding of omniflow orchestration, decision logic, and conversational journey design.

Contract Details:

• Duration: 6 months
• Rate: £550 per day
• Working Model: London
• Role Type: Contract