User Researcher – Contract

Mercator Digital

Knowledge/experience

You will need:

• Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
• Proven experience of creating research strategies/approaches
• Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
• Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
• Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs
• Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment
• Demonstrable knowledge, experience in, and passion for user centred design practices
• Proven experience of audience modelling and developing design personas
• Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
• Ability to work with data, from gathering and analysis through to design and presentation
• Ability to mentor other User Researcher(s)
• Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
• Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services
• Experience of identifying the needs of users with accessibility requirements

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting