User Researcher – Contract

  • Anywhere
  • Posted 2 weeks ago

Mercator Digital

Mercator Digital


You will need:

  • Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
  • Proven experience of creating research strategies/approaches
  • Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
  • Proven ability to explain user needs to decision makers and act as a persuasive advocate for those needs
  • Extensive knowledge of human factors, ethnography, and the user-centred design process for products and services in an iterative development environment
  • Demonstrable knowledge, experience in, and passion for user centred design practices
  • Proven experience of audience modelling and developing design personas
  • Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
  • Ability to work with data, from gathering and analysis through to design and presentation
  • Ability to mentor other User Researcher(s)
  • Excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments
  • Experience of working in an agile development environment with Designers, Business Analysts and Developers to create new digital products and services
  • Experience of identifying the needs of users with accessibility requirements

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting

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