Senior User Experience Designer

Guru Systems

Do you love technology and its interaction with people? Are you happiest when your users are delighted? Interested in energy and Big Data? Do you have a curious mind and are very familiar with the word “Why”? Want to contribute to a low carbon future by reducing carbon emissions in the UK and beyond?

The opportunity

This role sits at the intersection of our users, our people and our technology. Your mission is to take responsibility for ensuring the Guru s technology platforms provide clear benefits to our users, developing an understanding of our user base, and translating their needs, wants and fears into a single solution. In short, you will create a platform that people love and want to use on a regular, continuous basis.

As a senior member of Guru s Product team, you will be responsible for managing and developing the User Experience Design team. You will also be interacting with teams across the company from supply chain to marketing, operations and technology, working with all to ensure the success of Guru s products, both commercially and in saving carbon.

About the role

You will be responsible for understanding the communities of users we serve, meeting these users e.g. via individual interviews or group workshops, and working with them to define the Guru platform and ensure our technology delights.

Based on this research, you will be responsible for the user experience of the platform, gathering user feedback and applying UX design techniques to optimise the experience of our users while ensuring accessibility to all, as well as using your knowledge to validate and enhance the broader business strategy.

You ll be working on both hardware and software products, with solutions ranging from those that focus on financial management and resident engagement, to the development of smart thermostats, to online platforms that improve energy system performance for network and fleet operators.

You will be skilled at getting the best out of our people and the organisations we work with so that the products you research can be delivered efficiently and effectively. In particular, you will excel at communicating externally, understanding client/user behavior, usability problems and opportunities.

Essential criteria:

• Minimum of 3 years experience in User Experience Design
• Experience working on the full UX life cycle, from research through to prototyping, user testing and high fidelity wireframes
• Solid Understanding of UX design methodologies, including experience in creating design systems and in service design
• Demonstrate experience with UX strategy, design strategy, product roadmaps, service blueprints
• Strong problem solving and user research skills
• Strong information, interaction and visual design skills
• Expert in industry standard design software (e.g. Sketch, Figma, InVision)
• Experienced in workshop facilitation
• Strong empathy and the capacity to react calmly and efficiently, even when others are stressed
• Excellent interpersonal and presentational skills, with the ability to communicate clearly in written and spoken English

Desirable criteria:

• Experience mentoring junior User Experience Designers
• Good understanding of web technologies and the Internet of Things
• Experience of working at start ups and SaaS businesses, even better if they have also worked agency side and at bigger organisations

Benefits:

Reporting to the Chief Product Officer, this is a full time permanent role with 25 days holiday each year.

• Be part of a growing innovative business and help shape the future of energy
• Collaborative, flexible and friendly environment
• Bespoke personal development budget
• Normal working hours are 9.00 am to 5:30 pm
• Guru Systems will match 5% pension contributions
• We host regular virtual socials and are always finding creative ways of staying connected with each other
• 2 Volunteer / Social Engagement Days
• We offer great perks and discounts with free access to health and wellness support and more.

While we are all currently working from home, there will be an expectation that the successful candidate is able to visit our London offices twice a week.

About Guru:

At Guru Systems you can be part of a team developing technology that is radically reducing carbon emissions and making energy systems more transparent and lower cost for society.

Purpose

Have a measurable impact on the decarbonisation of heat for the benefit of the environment, society and the long-term future of our planet.

Innovation

Create and deliver a range of intelligent solutions to improve the energy efficiency and financial performance of heat networks, from IoT devices to data analytics and machine learning.

Team

Join a supportive working environment where your opinion is valued, dedication and continuous development are rewarded, new skills can be mastered and people are proud of their work.

While Guru s people are highly effective, we are also open-minded, curious and willing to own and learn from our mistakes. We prefer team players to lone heroes.

We care deeply about our clients and other stakeholders, because we know we can only fulfil our mission if they are delighted with our output.

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• Be part of a growing innovative business and help shape the future of energy
• Collaborative, flexible and friendly environment
• Bespoke personal development budget of £1,500
• Normal working hours are 9.00am to 5:30pm with flexibility and autonomy around this, we do not clock watch!
• Guru Systems will match 5% pension contributions
• We host regular virtual socials and are always finding creative ways of staying connected with each other
• 2 Volunteer / Social Engagement Days
• We offer great perks and discounts with free access to health and wellness support and more

• Recruiter Screen
• 1st Interview with the Hiring Manager
• 2nd Interview with the Senior Management Team
• Offer

UI/UX, User Research, Product Design, User FocusedFigma, Sketch, Invision