Senior Interaction Designer

  • Anywhere
  • Posted 2 weeks ago

Driver and Vehicle Licencing Agency (DVLA)

Driver and Vehicle Licencing Agency (DVLA)
Senior Interaction Designer

Location: Swansea
Reference number: 335374
Salary: £40,808
Contract type: Permanent
Working pattern: Flexible working, Full-time, Job share, Part-time

At the Driver and Vehicle Licencing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

  • Are you experienced in Interaction Design or User Experience Design?
  • Do you have excellent stakeholder management skills?
  • Are you a confident team leader?
  • Are you passionate about putting the customer/user at the heart of service design?

If so, we d love to hear from you!

Job description

Senior Interaction Designers are key figures in service teams, contributing to the design of digital user journeys by creating wireframes and prototypes to facilitate the testing of assumptions and hypotheses with users.

You will manage and lead a small team of Interaction Designers who produce and design screens to emulate how they appear in government services. Prototypes are created for users to click through so they can experience the service from start to finish and provide feedback on the user experience in terms of clarity and ease of use.

You will be representing service users and ensuring the team understands their requirements around service provision by working closely with user researchers.

Your role is to ensure that the service is user-friendly, accessible, well-presented, and crucially, designed around best practice standards, and interaction design and Government Digital Service (GDS) principles.

You will liaise with product owners with the aim of constantly improving the services and customer experience, ensuring that any issues are promptly resolved.

This is an exciting opportunity to be an advocate for users and place yourself at the forefront of user-centred design at DVLA. You will influence the service and experience for our users and be able to make a positive difference. We offer a wide range of services and your tasks will vary continuously.

We are growing our team and you will have the opportunity to be involved in the recruitment process and shape our future.


Your responsibilities will include but will not be limited to:

Lead a team to support the development of services through the prioritisation and delivery of interaction design across multiple workstreams at any one time, producing and iterating a range of interactive prototypes, including coded prototypes to help the wider team test assumptions and hypotheses.

Work collaboratively with colleagues in both service design and digital delivery disciplines, presenting designs to a wide range of stakeholders, explaining design decisions and how user needs are being met.

Work with the Lead Interaction Designer to define standards and best practice for design, ways of working and communication and implement these within the team, incorporating government and worldwide accessibility standards to support Lead Interaction Designer attendance at government service assessments.

Contribute to the development of the team and yourself which will include participation in objective setting, coaching/mentoring, and feedback, undertaking appropriate training and development opportunities, compliance with Agency data protection and Health and Safety policies. For further information about the role please see the attached role profile.

Additional Information

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under Contact point for applicants .

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA Swansea). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

You will have proven leadership/management experience and be skilled in interaction design principles and standards. You will be able to lead design projects and have experience of implementing user centred design practice and of coaching and developing others. You will have experience of designing government services and developing and managing stakeholder and/or client relationships.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Due to the evolving nature of the business, vacancies can become available at any time.

Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.


Design expertise developed from a degree or relevant experience working as an Interaction Designer.


We ll assess you against these behaviours during the selection process:

  • Leadership

Technical skills

We ll assess you against these technical skills during the selection process:

  • Senior Interaction Designer: Communicating between the technical and non-technical (Skill level: Practitioner)
  • Senior Interaction Designer: Prototyping (Skill level: Expert)
  • Senior Interaction Designer: Prototyping in code (Skill level: Expert)
  • Senior Interaction Designer: Evidence of context based design (Skill level: Expert)
  • Senior Interaction Designer: User focus (Skill level: Expert)
  • Senior Interaction Designer: Agile working (Skill level: Practitioner)


Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

  • Best in class learning and development tailored to your role.
  • An environment with flexible working options where we encourage a great work-life balance.
  • Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme.
  • 25 days holiday, increasing by one day each year up to 30 days pro rata.
  • Access to the staff discount portal.
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.

Closing date: Apply before 11:55 pm on Sunday 3 March 2024.

To apply for this job please visit

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