Lead UX [50,000 – 70,000 GBP]


Islington, London

Salary 50,000 – 70,000 GBP per year


– • Clearly articulate your reasoning and solutions for a given brief to clients and colleagues alike – whether for a campaign, website or product
• Offer practical solutions to complex problems
• Liaise with developers,designers product teams, producers and QA to deliver the best outcome from your ideas
• Create UX artifacts such as wireframes, user journeys, experience maps, prototypes, smaller UI updates, or any relevant output required by the brief
• Be comfortable reading and working with Sketch, Adobe XD and other design and prototyping tools
• Strategically view user experiences from the perspective of businesses and brands, always with one eye on the longevity of products and services
• Guide and mentor UX team members, review and feedback on their output


– We re looking for a passionate and strategically-minded and hands-on, practical Lead UX, who ll help us create digital experiences that are equal parts functional, beautiful and inspirational. Someone who ll take ownership of a range of projects and products, from initial briefing through to delivery and iteration

You ll have a flair for making what seems complex, and simple.

From our one-off projects for Sony Music to evolving the products we ve created with Google, you ll be great at taking into account both users’ needs and business objectives to find a creative solution.

You ll be able to provide relevant examples of UX projects you ve developed in the past, discuss the deliverables and highlight your contributions to them.

You ll be confident in leading and inspiring your team and mentoring them to grow their careers.


– 3D
– Sketch
– VR
– UX UI Design


We are looking for a Lead UX to come and join us here at Phantom. This is a unique opportunity to lead and build the UX team, working with the Strategy Director across all Phantoms clients.
Who we are
Phantom is a digitally-led creative agency, headquartered in London, where two things are valued above all else: curiosity and craft.

Always careful, never boring, we work on everything from traditional ad campaigns to developing products to designing digital road signs. If you re somebody who enjoys a new challenge each day, Phantom is your place.

Why we need you
This is an exciting, multifaceted role that requires someone who s self-motivated and comfortable with collaboration to deliver the innovative, human-centric experiences we re known for, to the high standards we hold ourselves to.

Though you ll be expected to work independently to manage your responsibilities and guide the Work you re on, you ll also be in close contact with producers, creatives, strategists and developers.

It s also an opportunity to lead the direction of UX and Product design in a fast growing exciting agency environment

Ultimately, you ll report to the Strategy Director.

An expert in your craft, you ll know how to whip up testing plans, wireframes, experience maps, empathy maps, user flows and user journeys. Familiarity with product methodologies and agile working is a huge plus. We also expect you to be a champion of accessibility,

This is a client-facing role, so preparing presentations, planning and facilitating workshops, and presenting to stakeholders will be second nature.

Your credentials

Proven experience – at least 5 years working as a Senior UX designer, or equivalent, with a portfolio reflecting your abilities.
Human-centric – data informed, but ultimately focused on what people like, need and feel when approaching a service or product.
Hands on – ability to identify and understand user needs and translate them into wireframes, user journeys, user flows, task-focused scenarios and anything that will bring the idea to life.
Analytical mind – be able to weigh the pros and cons, take pragmatic decisions and be time-effective with your tasks.
A thorough understanding of the importance of strategic, evidence-based, user-centred design.
Good communication and presentation skills – you ll need to present your findings, explain your output and articulate your reasoning to the rest of the team and stakeholders.
Collaborative – you ll be working closely with people from other disciplines, inspiring them as much as learning from them.
Curious – happy to take on new challenges and explore what makes people tick. We love proactive individuals who want to push boundaries and can think in their own unique way.

How you ll work
You will lead the UX team, and you will report directly to the Strategy Director.

Life at Phantom
Our Farringdon studio PHQ is a truly beautiful space, with every detail designed for creativity, care and collaboration – including flexible work areas, a purpose built event space, library, mini-gym (+ shower!) and our own bar The Haunt .

We invest in high end, state of the art equipment as standard for all Phantoms, to enable our team to enjoy doing their very best work. In addition, whether it s synths and musical instruments, 3D printers, VR equipment, a treadmill, Peloton bike, library of books, gaming consoles or our stocked up craft workbench – we have an incredible selection of fun, and useful equipment at PHQ that is always available for you to use

Our Pham is always kept fed and hydrated, with a kitchen stocked with tasty snacks, breakfast foods, beverages and an amazing coffee machine. Food is on us throughout the week, whether it s a breakfast offering one day, to lunch from fantastic local restaurants the next and on Fridays, we wrap up the week with a team sharing session, followed by pizza and bottomless drinks on the house at our very own bar.

Above all else, personal development is incredibly important at Phantom. We are here to support you taking your career to the next level with opportunities for training, plenty of industry participation and regular career progression discussions for your success at Phantom.

Inclusivity at Phantom
We are an equal opportunity employer and believe our environment, ideas and work can only be it s best if our team is representative of all the incredible diversity of thought that exists in the world around us.

All Phantoms are welcomed to our team without regard to ethnicity, religion, national origin, age, disability, sexual orientation or gender identity.

Keeping you happy and healthy, your Phantom package includes a range of perks and benefits for both inside and outside the studio.

Secure pension scheme provided by Aviva.
Private physical and mental health insurance with Vitality. Plus, additional discounted deals on gym memberships, Apple watches, Amazon Prime, cinema tickets and more through your plan.
Hybrid working, flexible working hours and the opportunity for work from home.
Generous annual leave allowance.
Bonus annual leave days once you ve been a part of the Pham for 1 year, you ll receive a bonus annual leave day each year until you hit 30 days. Just a little thanks for being such an important part of our team!
Enhanced parental leave.
Allocated training budget for every Phantom with continued opportunities for growth and upskilling.
Our brand is our playground – we re known for dropping collections featuring our very own Phantom that you ll be able to contribute to and pick from for free.
Cyclescheme to save you 25-39% by purchasing a bike and accessories.
A dog-friendly workplace for your chill canine companion.
Phantom is known for hosting some killer parties and events. Some are for our Pham exclusively (like at Christmas time), or within our industry. Others are in honour of milestones like our anniversary, where we invite our friends, families and collaborators and celebrate another amazing year. Check out Phantom’s 8th birthday party here.
End of year bonus at the discretion of Phantom, based on both personal and company performance.

One last note
Credentials are one thing, but talent is another. If you feel this role for you without meeting every requirement listed, we d still love to hear from you.

To apply for this job please visit www.itjobboard.net.

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