Interaction Designer

  • Anywhere
  • Posted 1 year ago

Department for Transport

Department for Transport

This role will be based in Swansea and we will be operating a hybrid working model that allows you to work between home and on-site. This gives you greater flexibility about where and when you work, subject to business needs, and also allows for ongoing support, development and collaboration with colleagues. We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

About the job Summary

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all.

Do you have a passion for design and creating user centred products and services?

Are you looking to kick start your digital career in the Civil Service?

If so, we are looking for Interaction Designers to join us at the Driver and Vehicle Licensing Agency (DVLA), and we d love to hear from you!

Job description

This is an exciting and unique opportunity to build upon your skills and experience while working on digital services that will be used by millions of people every day.

Working as part of a team of Interaction Designers, you will play an important role in improving our services and user experience by contributing to the design of digital user journeys.

DVLA is recognised as a Centre of Digital Excellence and you will be joining a digital community that actively shares knowledge and ideas, and will be provided you with ongoing support and mentoring to develop your digital career in the Civil Service and to build your knowledge of Government Digital Service standards.

If you have a passion for user centred design, enjoy working as part of a team, and can thrive in a fast-paced design environment, we encourage you to apply.

Meet the Team

Would you like to find out more about the role, the team and what it s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually ‘meet the team’ on 20th July 2022 at 14:00.

Please click here to register for the event.


Include but not limited to:

• Supporting the development of digital services

• Creating prototypes and concepts to communicate and test ideas with users and improving with evidence

• Presenting designs to a wide range of stakeholders, explaining design decisions and how user needs are being met

• Ensuring understanding of user centred design by working collaboratively with colleagues in both Service Design and digital delivery disciplines

• Being an advocate for users and understanding user needs to design simple, effective and accessible services

• Acting as an advisor to the delivery team, promoting interactions that users need to achieve a given objective

Please see the attached Role Profile for more information about the role and responsibilities.

About You

We are looking for creative and user-focused individuals who have experience working as part of a team and contributing to the design and delivery of products or services.

You have excellent analytical and problem-solving skills, with the ability to develop wireframes and prototypes based on quantitative and qualitative evidence of user needs as well as organisational outcomes.

You have strong communication skills, with the ability to listen to and understand the needs of stakeholders, manage their expectations, and to talk with confidence about your work with wider audiences.

You know how to work collaboratively and enjoy working with others to achieve results, and will be a vocal advocate for user centred design that will make services simple and easy to use for all user groups.

DVLA Digital

If you would like to read more about the great opportunities with the DVLA Digital Team then click here .

Our people are transforming our digital services, head over to our DVLA Digital Services Blog to read about what we have been up to.


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Digital, Data and Technology Profession Capability Framework – Interaction Designer – Communication skills
  • Digital, Data and Technology Profession Capability Framework – Interaction Designer – Community collaboration
  • Digital, Data and Technology Profession Capability Framework – Interaction Designer – User focus
  • Digital, Data and Technology Profession Capability Framework – Interaction Designer – Prototyping


• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• We encourage a great work-life balance
• Best in class Learning & Development
• Digital communities
• Generous salary and pension
• On-site gym plus personal training
• On-site nursery, restaurants and coffee bar
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the Queen s birthday
• Range of staff groups to support all our colleagues
• Free parking
• Buy and sell annual leave

Click Here to read more about the great opportunities and benefits of working at DVLA.

Things you need to know Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

How to Apply

As part of the application process you will be asked to complete a CV & Personal Statement. Further details around what this will entail are listed on the application form.

Please tailor your CV & Personal Statement to provide evidence of:

• Practical experience of interaction design including creating wireframes and prototypes for testing

• Experience of working collaboratively with others to deliver on projects and pieces of work to a high standard

Your Personal Statement will be limited to 500 words.

The sift is due to take place from 12th August 2022.

Interviews are likely to be held week commencing 29th August 2022.

Interviews will be conducted remotely via video using Microsoft Teams, details of which will be provided to you should you be selected for interview.

We ll try to meet the dates we ve set out in the advert. But there may be occasions when these dates will change. We ll give you plenty of notice of any important dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• An interview

If you are invited to interview, you will be asked to present a portfolio that demonstrates at least 3 distinct deliveries that you have worked on. This will take up to 30 minutes, followed by a formal interview.

You re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

For further information on Success Profiles visit our Careers website .

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website.

Before submitting your application, we encourage you to visit our Recruitment in Detail page of the DfT Careers website….. click apply for full job details

To apply for this job please visit

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