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Dyson is growing fast and our ambition is huge – more categories, more locations and more people. Our technology is unique and complex, so it’s up to us to explain it clearly. Working in-house, directly with engineers and the broader business, we create inspirational communications that showcase our technology. Our commercial strategies should launch our pioneering technologies and explain why they are better as simply and clearly as possible. We create customer and owner experiences that are authentic and uniquely Dyson.
Our Experience Design and Research team is responsible for designing and delivering the strategic and tactical cross-category and multichannel Dyson experiences. We set the vision and create journeys that bring our technology and products to life at every touchpoint. We ensure the same attention to detail is given to each interaction as we do to the engineering of our machines. Led by research and insights, our focus is on joining the dots across multiple channels to enhance the shopper and owner journeys that drive acquisition and retention, supporting the overall strategic direction of the business, using our expertise to continually drive innovation and design the seamless digital experiences that set us apart from the competition.
We have ambitious plans to continue growing our Direct global business; the last year has propelled digital to the centre of every customer experience, opening more opportunities and a host of new avenues and technologies to explore.
We do not offer hybrid/remote working for this position
We’d like to see a cover letter and portfolio/website to show evidence of your work
About the role
You’ll be responsible for delivering the design for multiple experiences across the full spectrum of digital channels and ensuring that execution is in line with expectation. You’ll work closely with the senior team to understand the direction and enhance our shopper and owner journeys.
You’ll have a sharp eye for detail and an aptitude for creating pixel perfect, user-friendly designs. You’ll be passionate about designing insight-driven, user-centred designs that build on our Dyson values, applying current UX principles and ensuring execution meets expectation.
Responsibilities will include:
Working collaboratively with multiple functions to ensure consistency in the executions of multiple campaigns, enhancements, and experience projects
Executing the delivery of UX and UI for multiple experiences across the full spectrum of Dyson’s digital channels
Designing insight-led enhancements that continuously optimise customer journeys
Using a good understanding of the impact design solutions have on the overall business objectives, adapting and problem-solving in an ever-evolving environment
Working closely with regional teams to understand market nuances and ensure local implementation meets the direction and standard expected
Engaging with team initiatives, actively developing the team culture
At least three years’ experience within agency and/or in-house design teams
A champion of best practice for design and research principles
A skilled and enthusiastic creative thinker
A digital obsessive, always seeking to learn and develop new skills with good awareness of the latest technologies and trends that will enhance and transform owner and shopper journeys
Confident with presenting ideas and concepts, comfortable at being challenged and in turn challenging others to get the best outcome
Confident at building strong relationships across teams, working collaboratively with other areas of the business to deliver seamless, integrated experiences
A strong portfolio that demonstrates your eye for detail and digital skills
Experience creating and executing responsive, mobile-first designs
Experience creating prototypes, wireframes, storyboards, and user flows
Experience using tools such as Sketch, Axure, Illustrator, Photoshop and InVision
Excellent design skills and knowledge of insight-led user-centred design principles
Experience with qualitative and quantitative research methods and applications
Performance related bonus scheme
Competitive pension scheme
Discounts on Dyson machines and retail discounts
Free bus travel to and from campus (from Bristol, Chippenham, and Swindon)
27 days’ holiday (plus bank holidays)
Free on-site lunches, fruit, and hot drinks
Free on-site sports centre, gym, hair-salon, lifestyle assist (concierge)
Electric vehicle salary sacrifice scheme
Ability to purchase additional holiday
Private medical insurance and dental insurance
Employee assistance programme, digital GP, prescription service, fertility treatment support