Digital Product Manager

Manchester, Lancashire
The Tutor Trust
Job Description – Digital Product Manager

We are looking for a Digital Product Manager to lead on the exciting next phase of Tutor Trust s digital development, a project for which we have already secured significant funding.

We are an innovative, growing education charity whose mission is to transform lives through tutoring. We partner with primary and secondary schools across Greater Manchester, Leeds-Bradford and Merseyside to provide inspirational tutors to those children and young people who would otherwise be unlikely to benefit from personalized support – those from low-income families, those who are Looked After, and those attending Alternative Provision or at risk of exclusion. We have gold-standard evidence that our model works, with a large-scale Randomised Control Trial demonstrating that pupils receiving tutoring made three months additional progress compared with a matched control group.

This is an exciting time to join Tutor Trust; we have doubled in size over the past three years, and currently work with around 6,500 pupils a year. We plan to continue our rapid expansion, and aim to double again the number of pupils we serve to 13,000 per year by 2025.

Digital development is key to our future growth, and, having invested in our CRM over the past two years, we are delighted to have recently secured a further two-year funding grant to drive our digital strategy forwards. We want firstly to create an inspiring website that showcases our impact to prospective schools and tutors, and then to develop new digital platforms for our tutors and tutees that add impact outside of the tutoring sessions.

We have a broad roadmap, and funding in place, but are looking for the right person to lead on the scoping, design and development of our digital products, working with external development teams to bring them from concept to reality.

If you are an experienced UX Designer or Product Manager who wants to bring their existing skills to lead on an exciting project for a growing charity working with children and young people, we d love to hear from you!

Post Title: Digital Product Manager

Responsible to: Director of Impact

Job Purpose: To manage the delivery of our ambitious digital development project, ensuring that we develop digital products that meet our users needs and enable us to increase the impact of our work on children and young people. This post would suit a UX Designer or Product Manager looking to work in a growing, ambitious charity, and to lead initially on a two-year project for which we have already secured significant funding.

Main Functions

Plan, schedule and manage the delivery of digital development projects within Tutor Trust, from initial scoping through to launch and further iteration.
Working from the digital strategy, carry out detailed scoping for Tutor Trust s proposed new digital products, gathering and prioritising user requirements, and aligning these with the charity s priorities and goals.
Create high-quality user flows, wireframes and prototypes to help the team make product decisions.
Secure buy-in from a range of teams across Tutor Trust, ensuring the digital products align with their goals.
Scope work packages to be carried out by external agencies, prepare tender documents, and advise on the selection of external agencies.
Manage the ongoing relationships with external development agencies, ensuring delivery on-time, on-budget and to a high standard.
Ensure that the digital products provide a high-quality user experience and that they increase engagement from our four core audiences of: prospective and existing schools; prospective and existing tutors, pupils and parents; and funders and partners.
Work with our Salesforce partners to ensure the successful integration of new digital products with our CRM.
Monitor the ongoing delivery and associated costs of projects, and update Tutor Trust s Senior Management Team, Board, and external partners accordingly.
Present progress reports to the Board and funders.
Assist with fundraising for further digital development and communications around the new digital products.

Person Specification

This role will suit an experienced UX designer or product manager who wants to take responsibility for leading a three-phase digital project, for which Tutor Trust have already secured funding.

Skills and experience

Experience in UX design and/or product management.
Experience managing relationships with external development agencies.
Highly organised with proven ability in managing competing priorities.
Excellent listening skills, with the ability to gain an understanding of a wide range of users needs and use these to inform the development of our projects.
A strategic thinker who can ensure the proposed digital products are aligned to the charity s strategic plan to increase growth while delivering impact.
Creative and innovative, with the ability to take a project from problem definition to production and beyond.
Design experience, with confidence in the use of tools such as Figma, Sketch, or the Adobe Creative Suite.
A confident communicator, with the ability to communicate product ideas with passion and to win buy-in from across and beyond the team.

Attributes

Demonstrate a commitment to the goals and drivers behind the Tutor Trust
Enthusiasm and ability to contribute to the successful development of the Tutor Trust
Have excellent communication and interpersonal skills with a commitment to accuracy and attention to detail
A willingness to work occasional unsociable hours when required
Willingness to undergo DBS clearance and be committed to Safeguarding children
Be a team player

General

The job is a permanent position (subject to a successful probation period), and is available on either a hybrid basis (with 2 days per week in the Manchester office), or as a fully remote role with occasional travel to the Manchester office. The role is available full-time (40 hours per week), but we would also consider applicants wishing to work on a part-time basis.

APPLICATION INFORMATION

Closing date for applications: Monday 8th August 2022 at noon

Interviews to be held: Tuesday 16th August 2022 (time TBC)

Salary: £37-000-£43,000 per annum (depending on experience) & Contributory Pension (subject to a successful qualifying period)

Start date: ASAP

Candidates are initial required to send in a CV and then invited to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

The Tutor Trust is an Equal Opportunities Employer

For further information please refer to The Tutor Trust website.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment