Content Designer

Qualserv Consulting

Our client is a large local government organisation and looking for an experienced Content Designer to join their team

This is initially a 3 month contract which may be extended for the right candidate

You will be tasked with

Scoping, writing, editing and publishing content that adheres to our design principles and standards across all channels (eg web, mobile, social media, letter, text).

Identify needs and engage with users or stakeholders to collate user needs evidence, using qualitative and quantitative data about users, focusing on outcomes.

Redesigning user journeys and all content to be user-focussed first and foremost, developing prototypes and pair writing, making use of appropriate content types and mitigating content where appropriate.

Providing support and training to web editors across the Council.

Managing relationships with subject matter experts in council services to keep them engaged with the process of ensuring content is accurate and meets the agreed standards.

Establish, lead and work collaboratively as a team member in multi-disciplinary teams, building relationships, trust and confidence.? These teams will span organisational silos and include partners, other organisations and run from initiation of design work through to managing delivery of solution/s. Depending on work patterns you may be part of one such team at a time or many.

Monitoring the performance of content and user journeys to understand user behaviours and feedback, identifying ways to make iterative improvements.

Managing and optimising digital tools and applications such as search functionality, our jobs site and WordPress blogs.

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35