Content Designer

Mercator IT Solutions is looking for a Content Designer to be part of its growing consultancy arm.

As a Content Designer you will be responsible for:

writing, editing and publishing high quality content that meets user needs and creates outstanding digital services that users prefer to use
communicating credibly with a wide range of people inside and outside of Mercator
making sure customer journeys are the best they can be
managing relationships with subject matter experts to make sure content is accurate
being accountable for delivering content assets that are accurate, timely, high-quality (based on insight and outputs of user testing, relevant to audience, easily understood, search engine optimised) and to the department’s style
being accountable for choosing the best format for displaying information to the user – if we don’t have one, we’ll want you to suggest ideas or identify the gap
monitoring the performance of content and tools and working with the Product Manager and a multi-disciplinary team to understand user behaviours and feedback
identifying ways to improve the content and iteratively improving the product
being at ease working in an agile environment with rapidly changing deadlines, workloads and goals and collaborating with others as part of an agile team

Skills and experience:

extensive experience of writing for the web, with proven ability of creating content that is accessible and usable
exceptional skills in convincing people that user needs and a usable approach is the only way to present information
proven experience in using metrics and user feedback to define/refine content
proven experience of working within a web application development environment, proficient in writing Markdown, picture sourcing and editing
experience in choosing the best format for displaying information to the user

This would be a contract role and remote with occasional travel.

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting

Content Designer