Application Support Engineer – SaaS products.

Synergize Consulting Ltd

Crawley, Sussex
Synergize Consulting Ltd

Our client a digital, high value data and events business, are currently seeking a Application Support Engineer to work on a permanent basis to focussed on developing, delivering, and continuously improving our access and entitlement solutions using SaaS based platforms.

The role will be based at our clients busy site in Crawley but will allow the successful candidate to work from home approx. 2 days a week once up to speed with their application suite.

Key responsibilities & tasks:

The Application Specialist will be responsible for taking the business requirements documented by our Project & Product Managers and creating solutions within the configuration tool set, to optimise conversion to registration and paid subscription across our multiple B2B focussed Food, Feed, Pharma, Cosmetics, Hospitality and Manufacturing/Retail news websites.

The role will involve working within the Access and Entitlement Team and in-house developers and designers who support and maintain the existing web applications.

The candidate will have a keen eye for details and will champion maintaining consistency across all instances of our platforms. You will be comfortable producing on-going documentation to support the implementation and evolution of our solutions, using tools such as JIRA and Confluence.

The candidate will be a diligent problem solver who can learn quickly, adapt to changing requirements and think creatively to deliver solutions to often complex concepts. Confidence in product knowledge gained over time is key and it is expected that you will be to challenge and offer suggestions for better solutions where appropriate.

As the role develops, the candidate will be given the opportunity to gain knowledge and experience and work across other publishing platforms in place within the business.

Skills, Knowledge & Abilities

The Application Specialist must have the following essential skills, knowledge or abilities:

  • Two years or more experience working on SaaS based platform configuration tools.
  • Have excellent analytical skills and a methodical approach to problem solving.
  • Have a technical background and have worked with Back End developers and Front End web designers and coders.
  • Strong organisational and administration skills.
  • Strong attention to detail.
  • Effective interpersonal, written and verbal communication skills.
  • Have excellent documentation skills and a clear, concise written manner.
  • Ability to cope under pressure in a professional and calm manner.
  • Have a methodical and pragmatic approach and can think through complex concepts.
  • Ability to present complex subjects in understandable terms.
  • Adept at creating practical solutions to daily business challenges.
  • Ability to balance multiple projects simultaneously.

It is considered beneficial that you:

  • Have prior experience working in Access and Entitlement solutions such as Piano.io, Abacus ADvance, Zephr, etc.
  • Prior experience and understanding of Customer registration and data acquisition strategies (progressive profiling), metering concepts, subscription conversions, renewals, corporate subscriptions, KPI reporting and GDPR.

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